FAQ

/FAQ
FAQ2018-11-06T10:11:44+00:00

As of October 22nd, Canadian Union of Postal Workers has given notice that they will be doing a rotating strike starting Tuesday, October 23. We’re watching the progress of the situation closely, and are currently looking into alternative courier options (FedEx, UPS, etc.) No worries, My Green Solution will uphold its’ quality of standard in shipping and service, to ensure we address any order delivery issues. We will notify you if we are unable to ship to your designated address. To prevent any delay with your package please choose an alternative address beside PO BOX or locations only service by Canada Post and have it update within your account. If you have any further questions please contact us at customercare@mygreensolution.ca and we will be happy to assist you.

In order to setup an account, the applicant must be 19 years of age or older.  A verification process is required to confirm the applicant’s age.  You will need a Canadian government issued photo ID for this process.  Your account will be activated once we have verified you are of legal age.

You can select your item(s) from our product page by clicking on the item and entering the amount you would like to purchase.  Your item will then be saved into your shopping cart.  Once you have completed your shopping, click on the shopping cart to proceed to checkout.  After we receive your order, an email will be sent to you with payment instructions for Interac E-transfer.

Please check your junk mail if you don’t receive the email.

1. We currently only accept Interac E-transfer. Interac E-transfer is a fast, safe and secure way of making payments without having to share your banking information. It can be easily set up with any financial institutions and instructions will be emailed to you once you have completed your purchase.
2. There will be no refund for all orders that has been processed (payment that has been accepted) ; however we are able to give you a store credit of the exact amount that was sent. The store credit will not have an expiry date, please email us if you have further questions. customercare@mygreensolution.ca

A single order must be between $50.00 CAD to $2000.00 CAD.  Multiple orders can be placed should you exceed the limit.

To ensure the package is delivered to the purchaser and not to a minor, all packages will come with a signature required – we apologize for the inconvenience.

Please make a note after you place your order that you require a no signature package, this way your package will not require your signature upon arrival.

If you chose this option, please be-aware that we are not liable for any losses or missing packages once it leaves our post office.

Packages are generally received between 1-3 business days, it may take couple extra days if you are located in a remote area; if the orders and payments are completed by 10:00 am PST. We ship with XpressPost, Canada Post’s Expedited Parcel and Fedex- a tracking number will be emailed to you once we have sent your package through the post office.  You will then be able to track the delivery status online.

Please check your junk mail if you do not receive the email in your inbox.

We offer the option to add on more protection on your package at an additional cost.  This option will also require a signature at time of delivery.

It is out of our control if packages get lost by the shipping company; however in the case that this does happen, we will look into tracking down the package which may take up to 5 business days.  Please ensure that you are inputting the correct address when checking out to avoid any delays.  Depending on the situation, we may resend a replacement package to you but we can assure you that we will handle the situation accordingly.

To ensure your privacy, all orders will be packed in vacuum sealed, odour proof bags. The package will not have any labels in relation to our company to further protect your privacy.

We ship with XpressPost via Canada Post. 1-3 business days

We also ship with Fedex. 2-4 business days

Please note:  May take extra couple days to rural areas

Should the package be delivered while you’re not home, a slip will be left by Canada Post with the nearest post office location for pick up.

We suggest you sign up for FlexDelivery on the Canada Post website, if you prefer to have your package delivered to a post office rather than your home.  FlexDelivery allows you to select a post office convenient to you.

As a safety precaution for all our customers, all sales are final and we apologize for any inconvenience.

If you received an item you did not purchase or find that your order is missing an item, please contact us and we will ship your missing item to you as soon as possible with no shipping fee.

Your referrals are our greatest compliments; we thank you for trusting us to provide your family and friends with a safe and secure experience.  To refer a friend, you must:

  1. Go into your account dashboard
  2. You will find a tab called “Refer a Friend”
  3. You will be provided a link that you can copy and send to your friends to use

Once your referral makes a purchase, your referral will get the initial 15% off discount code for use and you will receive a coupon code for 10% off your next purchase.

We only ship within Canada – we apologize for any inconvenience.

Please contact us immediately so that we may accommodate your changes in the event that your order has not been shipped.

For every dollar you spend, you will receive 1 Green Buck.  10 Green Bucks is equivalent to $1.00 CAD which can be used towards your future purchase.
There are a few ways to earn extra Green Bucks:
  1. Write a product review on our website for 20 GB
  2. Write a review about us on our website or any other platform (reddit, canadianmom.info, etc) to receive 50 GB towards your account.
    • Take a screen shot of your review on social media and send it to us at customercare@mygreensolution.ca!
  3. Share us on social media for 50 GB
    • Take a screen shot of your review on social media and send it to us at customercare@mygreensolution.ca!

Please contact us if you have made a review and haven’t received your GB.

Flat shipping rates within Canada is $22.50 CAD

Free shipping will apply if your order is $200.00 CAD or more!

We recommend you to get a prescription from a doctor before consuming any form of cannabis.  Anyone with a medical condition can now apply for a license with Health Canada after receiving a prescription from a doctor.   However, our company does not require this information because as an adult, it is your decision to use cannabis recreationally or medicinally.

Shipping address will automatically be assumed as the billing address.

If you would like to change it, please do the following:

  1. Click on My Account
  2. Scroll down to “Shipping Address” and put in your desired location
  3. Please contact us via email of these changes as soon as possible

Click on My Account and edit your information and then hit Save Changes when you are finished.

There will be an option to enter promo codes at the checkout page.

The items you saved will always be in the cart but we cannot guarantee it’ll be in stock.

We will gladly hold your order for 24 hours before cancelling it.

Yes, we do!  Email us about the affiliate program to get started.  We will gladly pay for any referrals from your website, social media or blog.  Every time someone clicks on the link and makes a purchase with us, we will offer you 5% cash on all their purchases before tax.

Click here to find out: How to become an affiliate

If the product you are looking for is not available on our site, please let us know.  We will do our best to accomodate you.

We will match any lower price if the product comes from the same manufacturer and if the product is not on a promotional deal.  Email us with the name of the other website and we will verify the price of the product.

You must be over the age of 19 to view this website