To Our valued Customers,
Its that time of year again, with the summer heat rising, humidity increasing and delivery time getting longer. With all these variables being unpredictable, the risk of your shatter turning into wax are greater than usual.
This unfortunately, is not an uncommon occurrence when exposed to heat for longer than expected time. However, this does not influence the safety or potency of the product, instead add to the experience by enhancing the terpenes and aromatics leading to a better flavor.
With all these factors considered, we will not be reimbursing for shatter that have been converted to wax during transit. Your understanding is greatly appreciated.